New Experience – HDFCLife Virtual Assistant

As mentioned in our earlier article “Due to mobile phone penetration and good network availability, banking sector is now constantly working on innovative products for their customers. “. HDFC Life introduced their Virtual Assistant “Elle”.

What is Virtual Assistant?

As per wikipedia “A virtual assistant is a software agent that can perform tasks or services for an individual. Sometimes the term “chatbot” is used to refer to virtual assistants generally or specifically those accessed by online chat (or in some cases online chat programs that are for entertainment and not useful purposes).”

HDFC Life’s Elle is a Chatbot. Elle can help you to:

  • Check Fund Value
  • Check Units
  • Premium Amount
  • Premium Due Date
  • Premium Frequency
  • Premium Receipt
  • Sum Assured
  • Payment History
  • Annual Premium Statement
  • Annual Unit Statement

As per Wikipedia “A chatbot (also known as a talkbot, chatterbot, Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.[1] Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thereby passing the Turing test. Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.”

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